Terms & Conditions

Last updated: 27 September 2026. These terms apply to website use, quote requests and Pristine Soft Washing quotations. Where a customer accepts a digital quotation, the quotation, accepted scope and price, payment terms, the Service Terms / Risk & Variation Conditions displayed with that quotation, and the customer’s electronic acceptance together form the service agreement for that work.

1. Website information

This website provides general information about Pristine Soft Washing and our services. Website information is not a quotation, guarantee of availability or promise that a particular cleaning method is suitable for every site.

2. Service area and availability

Pristine Soft Washing services Sydney, the Central Coast and Newcastle. Availability is subject to site, scope, location, scheduling, weather, safety and operational requirements.

3. Quote requests and photographs

A website quote request is an enquiry only and does not create a contract. Customers may optionally upload photographs to help us understand condition, access and scale. Photographs and measurements supplied by a customer are indicative only unless expressly adopted into the issued quotation.

4. Quotations, scope and methods

An issued quotation records the agreed services, areas or locations, quantities or meterage where applicable, cleaning method, price, exclusions, assumptions and payment timing. Quotations are based on information reasonably available when prepared. Materially different site conditions, access, substrate condition, contamination, wastewater controls, working hours, inductions, traffic management or other requirements may require an agreed variation or updated quotation.

5. Digital acceptance and contract record

A customer accepting through the Pristine Digital Quote Portal must review the quotation and the Service Terms, Risk & Variation Conditions displayed with it before signing. The portal records the signatory name, signature, date and time, accepted scope and total, applicable terms version and a digital integrity reference for the accepted quote snapshot. The person signing confirms they are authorised to approve the work. A quotation may require acceptance of the complete quoted scope or may permit selectable options, as stated on that quotation.

6. Customer responsibilities and site access

The customer must provide lawful and reasonably safe access at the agreed time and disclose known hazards, fragile or defective surfaces, sensitive areas, access restrictions, previous coatings or treatments, underground or concealed services where relevant, and other conditions reasonably likely to affect the work. Where agreed, the customer must also complete stated preparation such as moving vehicles, furniture or personal items and securing pets or occupants.

7. Existing conditions, cleaning limitations and risk allocation

Exterior cleaning does not repair pre-existing damage, defective construction, failed coatings, loose pointing, deteriorated seals, corrosion, oxidisation, efflorescence, permanent staining or other underlying defects. Results can vary with age, porosity, previous treatments and substrate condition. To the extent permitted by law, Pristine is not responsible for loss or damage caused by a pre-existing defect, inaccurate or undisclosed site information, failure to complete agreed customer preparation, third-party interference, or conditions outside Pristine’s reasonable control, except to the extent the loss or damage is caused by Pristine’s failure to exercise due care and skill or another liability that cannot lawfully be excluded.

8. Quote photos and condition records

Pristine may attach photographs and captions to an issued quotation to identify quoted areas, observable condition, access constraints or exclusions. Where attached to the quotation, those photo references form part of the quote record. Separate permission is required before customer or property photographs are used for public marketing where that permission is applicable.

9. Variations and additional work

Work outside the accepted scope is a variation. Where practicable, Pristine will identify the changed or additional work and the price or pricing basis and obtain customer approval before proceeding. Variations may arise from additional areas, changed quantities, concealed or materially different conditions, requested method changes, access requirements or other work not reasonably included in the accepted quote. If immediate action is reasonably required to make an area safe or prevent material property damage, Pristine may take reasonable protective steps and will notify the customer as soon as practicable.

10. Safety, weather and environmental controls

Pristine may postpone, stop or modify work where weather, access, site conditions, public interaction or another risk makes the planned work unsuitable or unsafe. Stormwater must be protected. Wastewater controls and any disposal pathway will be selected for the site and applicable requirements; a change in required controls may require a variation.

11. Chemicals and cleaning methods

Products, dilution, pressure and application method are selected having regard to the surface, contamination, site conditions and manufacturer requirements. Testing or a revised method may be required where a surface is unusually sensitive or its condition is uncertain.

12. Payment, scheduling and cancellation

Payment timing is stated on the accepted quotation and invoice. Pristine Soft Washing is not currently registered for GST; GST is not charged unless registration status changes. Job scheduling, cancellation and rescheduling remain subject to the accepted quotation, site access, weather and safety conditions.

13. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

14. Updates and contact

Website terms may be updated for future enquiries and quotations. A customer who has already accepted a quotation remains associated with the terms version recorded with that accepted quote. Questions can be directed to 0424 616 864 or pristine_softwashing@outlook.com.